Return & Refund Policy

MADAMLILI DESIGN LLC
Effective Date: October 28, 2026

At MadamLili, your satisfaction is important to us. We want you to love every piece of jewelry you purchase from our collection.

If you are not completely satisfied with your purchase, we offer a 14-day return policy for eligible items, subject to the conditions below.

1. 14-Day Return Policy

You may request a return within 14 calendar days of receiving your order.

To qualify for a return:

• The item must be unused, unworn, and in its original condition.

• The item must be returned with its original packaging and accessories.

• Proof of purchase or an order number must be provided.

• The return request must be submitted within 14 days of delivery.

Once your return request has been submitted within the 14-day period, you must ship the item back within 14 additional calendar days after receiving our return instructions.

2. How to Request a Return

To initiate a return, please contact our customer service team through the Contact Us page at www.madamlili.us.

Please include:

• Your order number

• Your full name

• The item you wish to return

• The reason for your return

Our team will review your request and provide return instructions.

Please contact us before sending any items back.

Important: Do not send returns to our business address unless specifically instructed to do so. The appropriate return shipping address will be provided with your return instructions.

3. Personalized and Custom-Made Jewelry

Personalized and custom-made jewelry is generally non-returnable and non-refundable for change-of-mind returns.

This includes:

• Engraved jewelry

• Personalized photo lockets

• Jewelry customized with names, dates, initials, or messages

• Items created according to individual customer specifications

If your personalized item arrives damaged, defective, or incorrectly customized due to an error on our part, please contact us.

We will provide an appropriate remedy, which may include a replacement or refund, as required by applicable law.

4. Damaged, Defective, or Incorrect Items

We carefully inspect and package our jewelry before shipping.

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery.

Please provide your order number and photographs of the issue, if available.

We will review your request and offer an appropriate solution, such as a replacement, repair, or refund.

For confirmed errors or defects attributable to MadamLili, we will cover reasonable return shipping costs when a return is necessary.

Your applicable legal rights remain protected.

5. Return Shipping Costs

For standard returns due to a change of mind, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service, as customers are responsible for ensuring that their return package reaches the designated return address.

For returns resulting from an error by MadamLili or an eligible defective or incorrect item, we will provide return shipping instructions and cover the applicable return shipping costs.

6. Refunds

Once we receive your returned item, we will inspect it to confirm that it meets our return requirements.

We will notify you when your refund has been approved or declined