Refund policy

Information on withdrawal

Consumers have a fourteen -day right of withdrawal.

Right to retract


You have the right within fourteen days to withdraw from this contract without giving reason. The withdrawal period expires fourteen days after the day you yourself, or a third party other than the carrier and designated by you, physically takes possession of the goods.

To exercise the right of withdrawal, you must notify us (Hicran Süer-Gurbanov, Joachim-Friedrich-Str.42, 10711 Berlin, Deutschland, [email protected], telephone number: 030-308 34 962) Your decision to withdraw of this contract by means of a declaration devoid of ambiguity (for example, letter sent by post, fax or e-mail). You can use the withdrawal form model but it is not compulsory.

For the withdrawal period to be respected, it is enough that you transmit your communication relating to the exercise of the right of withdrawal before the expiration of the withdrawal period.

Effects of withdrawal

In the event of withdrawal from your part of this contract, we will reimburse you all the payments received from you, including the delivery costs (with the exception of the additional costs arising from the fact that you have chosen, if necessary, a mode of Delivery other than the less expensive standard delivery mode offered by us) without excessive delay and, in any event, at the latest fourteen days from the day we are informed of your decision to withdraw from this contract. We will reimburse by using the same means of payment as the one you have used for the initial transaction, unless you expressly agree with a different means; In any event, this reimbursement will not cause any fees for you. We can postpone the refund until we have received the property or until you have provided proof of shipping of the property, the date retained being that of the first of these facts.

You will have to return or return the property, to ourselves without excessive delay and, in any event, at the latest fourteen days after you have given us your decision to withdraw from this contract. This period is deemed to be respected if you return the good before the expiration of the fourteen day period. You will have to cover the direct costs of referring the property. Your responsibility is only engaged in the depreciation of the property resulting from manipulations other than those necessary to establish the nature, the characteristics and the proper functioning of this property.

The right of withdrawal cannot be exercised for the following contracts:

* Contracts for the supply of goods made according to consumer specifications or clearly personalized.

Withdrawal form

(Please complete and return this form only if you wish to withdraw from the contract)

-For the attention of Hicran Süer-Gurbanov, Joachim-Friedrich-Str.42, Berlin, Deutschland, [email protected]

- I/We (*) notify you/Notify (*) by this MA/Our (*) withdrawal of the contract relating to the sale of the
Good (*)/For the service (*) below

- ordered (*)/Received (*)

- Name of the consumer (s)

- Address of the consumer (s)

- Signature of the consumer (s) (only in the event of notification of this form on paper)

- Date

(*) Strip the unnecessary mention

Note in case of credit

If you finance this contract using a credit and subsequently exercise your right of withdrawal, you will then no longer be linked by the credit contract, insofar as the two contracts constitute a single commercial operation. A single commercial operation is deemed to exist when the seller or service provider finances the credit or, in the event of financing by a third party, when the lender uses the services of the seller or the service provider for the conclusion or the preparation of the contract credit or when the credit contract specifically mentions the goods or services concerned. When you exercise your right of withdrawal of the sales contract, the credit contract intended to ensure funding is automatically terminated without costs or compensation, with the exception of the costs incurred for the opening of the credit file.


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